Text donation terms and conditions

You must be aged 16 or over to use this service. All supporters must obtain permission from the bill payer before sending a text message. 

This service can only be used from a UK mobile and does not include Channel Islands or Isle of Man mobile networks. If you donate using this service from a UK mobile abroad you may incur additional network charges. This service may only be available during the relevant campaign period.

Donations can be made online all year round at: www.severnarts.org.uk/Appeal/donate-severn-arts

You can send a text donation at any time during a campaign. Please ensure you spell the keyword correctly and send your text message to the correct number. 

If your keyword (and value where appropriate) are valid and your text message is received within the campaign period, you will be charged the Donation Value via the reply confirmation text message(s). Your donation, less a 5% administration charge from the service provider will go to Severn Arts. If you donate to a specific campaign, your money will go direct to that campaign. If you Gift Aid your donation, the whole of the Gift Aid amount will be received by Severn Arts. It may take some time for you to receive the confirmation text message(s). Unless a cap applies (see below), each valid text you send will result in a charge of the Donation Value plus your standard network message charge, regardless of when you receive your confirmation text message(s). Any repeat texts will result in repeat donations. 

If you are a UK taxpayer, we can claim an additional 25p in Gift Aid from the Government for every £1 you donate. And it doesn’t cost you a penny! To help us claim this, we may send you a follow up text to ask if you want to Gift Aid your donation. For us to claim Gift Aid, you must pay UK income or capital gains tax in the current tax year (this does not include VAT or council tax) at least equal to the amount reclaimed on all your charitable donations and understand that, if you pay less income tax or capital gains tax in the current tax year than the amount of Gift Aid claimed on all your charity donations, it is your responsibility to pay any difference. Find out more about Gift Aid. If you click the link in the text message you will be taken to a site to complete the Gift Aid declaration. Please read the details carefully before submission. You will not automatically be added to any marketing databases if we send you this follow up text. 

If your keyword or short code is invalid, or if your message is received outside the campaign dates, you may not receive a confirmation text message but may still be charged your standard network message charge. If no confirmation text message is received, you will not be charged the Donation Value as you will not be donating to Severn Arts. However if at any point you receive confirmation text messages then you will be donating to Severn Arts: you will have been charged your standard network message rate and charged the Donation Value. 

If your donation has failed for any reason, we may instead send you a message to let you know that your donation has failed and offer you alternative routes to donate. The message we send to you in this instance is not a confirmation message so, whilst you will be charged your standard network message charge, you will not be charged the Donation Value and will not be donating to Severn Arts. You will not have been added to any marketing databases if we send you this follow up text unless you have expressly requested to be. 

You can donate a maximum total donation of £20. If you try to donate more than this, you will still be charged your standard network rate, but will not be charged the Donation Value and will not be donating to Severn Arts. 

When making a donation, we will not collect or retain personal information relating to you beyond what is needed to process the donation (and Gift Aid if applicable) and such information will not be used for marketing or other purposes not directly connected to processing your donation unless you have given your express permission. If making a Gift Aid declaration, we and the processing company operating on our behalf will hold the information you provide to enable us to process the Gift Aid claim. 

Severn Arts and its sub-contractors, or agencies cannot accept any responsibility whatsoever for any technical failure or malfunction or any other problem with any telephone network or line, system, server, provider or otherwise which may result in any text not being properly received.

Contact details, complaints and refunds

If you have questions or complaints about this service; please email  [email protected] or call the office during office hours on 01905 947300. 

Blocking access

If you are a parent/guardian and wish to block access to text donation services from your child’s mobile phone, you can contact their relevant mobile network operator directly who will explain how this can be done. 

Provider details

The text donation service is provided by donr, The Stables, St George’s Terrace, Newcastle upon Tyne NE2 2SU. Email: [email protected]. Tel: 0333 4444 777. Web: www.donr.com  

Severn Arts is a registered charity, number 1180335 (England and Wales). 

Severn Arts reserves the right to change these terms and conditions at any time without notice. We will post our updated terms and conditions on this website so please check regularly for any revisions. The applicable law is that of England and Wales.